Customer Satisfaction Survey on Zomato and Swiggy’s Food Delivery Personnel - Using Application App in Mobile with Reference to Vijayapur City

Abstract

Online business has become common, with every field engaged in it. Post-COVID, 99% of business sectors have adopted GPS location applications. Every business app cannot operate without a GPS location feature. Preparing and consuming food at home is a thing of the past, as the focus has shifted to consuming food prepared elsewhere. This is the reason for the necessity of GPS location apps. The present paper focuses on the GPS location applications used by food delivery personnel with reference to Vijayapur City. It presents a comparative study between the GPS location apps used by Zomato and Swiggy’s food delivery personnel. In Vijayapur City, there are more than 200 online food delivery personnel. In this paper, responses were collected from 50 respondents and analyzed using the statistical tool of a five-point Likert scale. The research covers questions regarding the accuracy of customer locations while using GPS, buffering problems, instances of the app showing shorter routes than the actual distance, issues of getting stuck while reaching a destination, and discrepancies in the location displayed by the app compared to previous information, along with additional research questions. The paper presents conclusions regarding the GPS applications used by Zomato and Swiggy.